1. ORDER PROCESSING TIME: 1-2 BUSINESS DAYS
2. DISPATCH TIME: ORDERS ARE DISPATCHED WITHIN 1-2 BUSINESS DAYS OF RECEIVING THE ORDER.
3. MINIMUM DELIVERY TIME: 7 WORKING DAYS
4. ESTIMATED DELIVERY TIME: 7-10 WORKING DAYS
5. FREE SHIPPING: APPLICABLE ON ALL ORDERS
6. LOCATION-BASED DELIVERY: DELIVERY TIMES VARY DEPENDING ON YOUR LOCATION
7. TRACKING INFORMATION: RECEIVE TRACKING UPDATES VIA EMAIL AND SMS ONCE YOUR ORDER IS DISPATCHED.

RETURN AND EXCHANGE POLICY

1. ELIGIBILITY: RETURNS AND EXCHANGES ARE ACCEPTED FOR INCORRECT OR MISREPRESENTED ITEMS.
2. RETURN WINDOW: CONTACT US WITHIN 2 DAYS OF DELIVERY TO INITIATE RETURNS OR EXCHANGES.
3. REFUSAL OF RETURN/EXCHANGE: WE RESERVE THE RIGHT TO REFUSE NON-GENUINE RETURN OR EXCHANGE REQUESTS.

ADDITIONAL INFORMATION

- BUSINESS DAYS EXCLUDE SUNDAYS AND PUBLIC HOLIDAYS.
- DELIVERY TIMES ARE ESTIMATES AND MAY BE AFFECTED BY UNFORESEEN CIRCUMSTANCES.
- ACCURATE DELIVERY DETAILS ARE ESSENTIAL TO AVOID DELAYS OR COMPLICATIONS.

 

CONTACT US

FOR QUESTIONS OR CONCERNS ABOUT OUR SHIPPING OR RETURN POLICIES, PLEASE CONTACT US @offbeattrailskochi@gmail.com